Privacy Policy

Last Updated: June 2026

Introduction

Premier Renovations (COV) Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, or use our services.

Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Property address
Project details
Messages submitted through contact forms
Information provided when requesting quotations or consultations

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Pages visited
Time spent on pages
Referral sources

This information helps us improve our website and services.

How We Use Your Information

We use personal information to:

Respond to enquiries
Provide quotations and estimates
Arrange site visits and consultations
Deliver our services
Manage customer relationships
Improve our website and user experience
Comply with legal obligations
Prevent fraud and misuse

We will only process your information where we have a lawful basis to do so under UK GDPR.

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations

Sharing Information

We do not sell, rent, or trade personal information.

We may share information with:

Professional advisers
IT and website service providers
Analytics providers
Payment providers where applicable
Government authorities where required by law

Any third parties processing data on our behalf are required to maintain appropriate security measures.

Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission can be guaranteed as completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements

Cookies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

Remember user preferences
Analyse website performance
Monitor visitor behaviour
Improve website security

You may control cookies through your browser settings.

For more information, please refer to our Cookie Policy.

Analytics and Tracking

Our website may use analytics services such as:

Google Analytics
Google Search Console
Google Business Profile integrations
Website performance monitoring tools

These services help us understand how visitors use our website and improve our services.

Social Media

Our website may contain links to social media platforms including Facebook, Instagram, and other third-party services.

We are not responsible for the privacy practices of external websites and encourage users to review their privacy policies.

Your Rights

Under UK data protection legislation, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where applicable

Requests can be made using the contact details provided below.

Children's Privacy

Our services are not directed towards children under the age of 16, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Premier Renovations (COV) Ltd
Email: info@premierrenovations.co.uk
Email: richard@premierrenovations.co.uk
Website: www.premierrenovations.co.uk

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk